2. The remote control is not working. When the remote is not working, try the following Sony Bravia TV troubleshooting steps to find a solution: Check if the IR sensor works. Position the top of the remote in front of the camera of your cell phone. The IR sensor should illuminate. Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices LED Top Troubleshooting Go to page top Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Settings Troubleshooting If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting: The TV has no power; TV turns off or randomly restarts; An LED keeps blinking on the TV; Slow or unresponsive remote; Missing channels & signal quality; Abnormal Picture/Screen; No Picture/White screen; TV hangs/freeze Performing a power reset or restart of your TV may solve this issue if it's caused by a temporary malfunction. Power reset. Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in. Make sure the AC power is securely connected to a working outlet. If using a power strip or surge protector, unplug the power cord and plug it directly into the wall outlet. If the TV turns on, the issue is with the power strip or surge protector. Ensure the power cord is securely connected to the back of the TV. .

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